Refund policy

🔐 Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

Personal Information We Collect

When you place or attempt to place an order, we collect certain information, including:

  • Name
  • Billing and shipping address
  • Payment details
  • Email address
  • Phone number

We also automatically collect certain information about your device, including:

  • IP address
  • Web browser
  • Cookies

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Handle payments
  • Communicate with you
  • Prevent fraud
  • Improve our website and services

Sharing Your Information

We only share your personal data with third parties when necessary, such as:

  • Payment providers
  • Shipping and logistics partners
  • Marketing tools (if applicable)

We do not sell your personal information.

Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings.

Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion of your data

To exercise these rights, contact us at:
📧 societyofpetssupport@gmail.com

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Changes

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

For questions, contact us at:
📧 societyofpetssupport@gmail.com

📜 Terms & Conditions

Terms and Conditions

By using our website, you agree to these Terms and Conditions.

1. General

These Terms apply to all users of the website and all orders placed through our store.

2. Products

We aim to display our products as accurately as possible. However, slight variations (such as color differences) may occur.

3. Pricing

All prices are listed in the applicable currency and may include VAT where required by law.

We reserve the right to change prices at any time.

4. Orders

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or incorrect pricing.

5. Shipping

Delivery times are estimates and may vary. We are not responsible for delays caused by carriers or customs.

6. Returns & Refunds

Please refer to our Return Policy for detailed information about returns and refunds.

7. Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

8. Intellectual Property

All content on this website (text, images, logos) is the property of our store and may not be used without permission.

9. Governing Law

These Terms are governed by the laws of the United Kingdom.

10. Contact Information

For any questions, contact us at:
📧 societyofpetssupport@gmail.com